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Terms and Conditions for Boeket Flower Shop

 

Effective Date: 6 September 2024

Welcome to the Boeket Flower Shop website. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

1. General Information

Boeket is a flower shop located in South Africa, with two stores: Boeket Lynnwood and Boeket Castle Gate. Our services are exclusively available for collection at these locations. We do not offer home delivery at this stage.

2. Order Placement

  • Orders can be placed through our website or in-store.
  • All orders must be collected from one of our two store locations.
  • You will receive a confirmation email once your order is successfully placed.

3. Payment

  • Payments can be made online at the time of order or in-store at the time of collection.
  • Accepted payment methods include credit cards, debit cards, cash and eft.

4. Collection of Orders

  • Customers must collect their orders within [insert time frame, e.g., 3 days] of receiving the confirmation email.
  • Please bring your order confirmation and a valid form of identification when collecting your order.
  • If you are unable to collect your order within the specified time, please contact us to arrange an alternative pickup time.

5. Refund and Exchange Policy

  • All sales are final. However, if you are not satisfied with your purchase, please contact us within [insert time frame, e.g., 24 hours] of collection for possible resolutions.
  • Refunds or exchanges will be considered on a case-by-case basis and are at the discretion of the management.

6. Damaged or Defective Products

  • If your product is damaged or defective upon collection, please notify us immediately.
  • We will assess the situation and may offer a replacement or refund if the claim is valid.

8. Limitation of Liability

  • Boeket shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.

9. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa.

10. Changes to Terms and Conditions

  • Boeket reserves the right to modify these Terms and Conditions at any time. We will notify customers of any significant changes.

11. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: contact@boeket.co.za
  • Phone: +27 83 626 5217